Terms and conditions
1. Terms and conditions
Please read our terms and conditions carefully. By accepting our quote you confirm that you have read and accepted our Terms and Conditions of contract and that you have full authority to enter into the contract. Items which must not be submitted for packing, removal or storage and will not be handled by our staff: ID's, deeds, passports, tablets, money, jewellery etc. (for full list of excluded goods please see clause 5 in our T&C's).
For monitors, screens and TVs that are submitted for packing or removal services, we can only accept liability if the items can be checked prior to us handling them. Cables and the remote control need to be made available for inspection.
If the items are packed by the customer prior to the service, they will not be covered under our liability.
2. Access to property - VERY IMPORTANT
It is important that you check the access at both the moving from and moving to addresses. Should there be difficulty in our vehicle gaining access please let us know in advance (our quote allows for standard access of a maximum distance of 20m from truck to door).
3. Parking arrangements.
Any parking charges or fines incurred whilst carrying out your packing/removal service will be added to the final bill, as parking is the client's responsibility.
4. Payment
Payment must be made before unloading on fixed price jobs and straight after unloading on hourly rate jobs. Under the new law which waivers the surcharges for card payments, we reserve the right to NOT accept any type of business or commercial card payments
*There will be additional charges for having to wait for access to the new property. We charge in accordance with the following: for moves carried out within London the charge is of £60.00/hour whilst for moves that take place outside London the charge is of £70.00/hour. If we use 2 or more vehicles the charge is £100.00/hour
5. Electricity / Gas / WaterWe do not disconnect nor connect from gas or electricity ovens, we do not disconnect ceiling lights or any sort of electric fitting. We do not fix on/to the wall any furniture whatsoever. We do not handle any fridge-freezers that are connected to running water. Washing machine, dryer or dishwasher can be disconnected and reconnected on your express demand and on your responsibility.
6. Out of storage movesWhen moving out of storage we require at least 2 weeks notice and the account will be brought up to date as such. Please note that the date for the move out of storage is subject to our availability at the time of the notice.